Frequently Asked Questions
Everything you need to know about your Vulcain timepiece and our services.
What is the standard shipping time for international orders?
We offer worldwide shipping via premium couriers. Orders are typically processed within 2-3 business days, and delivery usually takes 5-7 business days depending on your location and customs processing.
Does my Vulcain watch come with a warranty?
Yes, every authentic Vulcain watch purchased through our official store comes with a 2-year international warranty covering manufacturing defects from the date of purchase.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of delivery, provided the watch is in its original, unworn condition with all protective films, tags, and packaging intact.
How should I maintain my mechanical or automatic watch?
To ensure longevity, we recommend a professional service every 4-5 years. Avoid exposing your watch to extreme temperatures, strong magnetic fields, and ensure the crown is fully pushed in before any contact with water.
Are Vulcain watches water-resistant?
Water resistance levels vary by model. Please check the specific atmospheric pressure (ATM) rating on your watch's product page. We recommend avoiding salt water exposure for leather strap models.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select regional payment providers. All transactions are encrypted and secure.